Limited-time launch offer - use code 
Damaged or incorrect items
If an item arrives damaged or incorrect, contact Sparkz as soon as possible with your order details and clear photos or videos. Sparkz may request additional information before offering a replacement, partial refund, or other solution.
Cancellations
Cancellation requests should be sent before preparation or delivery begins. Once an order is prepared, dispatched, or handed to a courier, cancellation may not be possible.
Delivery issues
Refunds may not be available when delivery fails because of an incorrect address, unreachable customer, late customer response, refused delivery, or customer-caused delay.
Refund method and timing
Approved refunds are usually returned through the original payment method where possible. Processing time depends on Stripe, banks, card networks, and any review needed by Sparkz.
Delivery fees
Delivery fees, customs charges, external fees, and courier costs may be non-refundable unless Sparkz confirms otherwise.